Distance Sales Agreement / MESAFELİ SATIŞ SÖZLEŞMESİ

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Article 1 – Parties

1.1 Seller
Trade name: EDDİA JEWELLERY KUYUMCULUK TİCARET LİMİTED ŞİRKETİ
Store name: Eddia Socks
Address: Nişanca Mah. Havuzlu Külhan Sk. No: 6, 34130 Fatih / İstanbul, Türkiye
Phone: +90 543 863 41 25
E-mail: info@eddiasocks.com
Tax number: 3241104304
Website: https://eddiasocks.com

1.2 Buyer
The person who places an order on eddiasocks.com. The buyer's name, delivery address, telephone number and e-mail address are the ones the buyer enters on the order form.

Article 2 – Subject

This agreement sets out the rights and obligations of the parties when the buyer orders a product electronically on eddiasocks.com. The product's features and sale price are shown on the website. The agreement is governed by Consumer Protection Law No. 6502 and the Distance Contracts Regulation of the Republic of Türkiye.

Article 3 – Product and payment information

The checkout page shows the following, and they are repeated in the order confirmation e-mailed to the buyer:

• the product's type, quantity, color and size
• the personalization details (name, initials, monogram, date, logo, etc.)
• the sale price including taxes
• the shipping cost
• the payment method

This information is an integral part of this agreement. Prices are in US dollars (USD).

Article 4 – General provisions

4.1 The buyer confirms that before placing the order they read the preliminary information about the product's main features, sale price, payment and delivery, and confirmed it electronically.

4.2 Products are made to order after the order is placed. Production takes 1–5 business days and delivery 1–5 business days. The product is shipped to the address the buyer gives. It is delivered within the legal maximum of 30 days from the order date.

4.3 The shipping cost is shown on the checkout page and is paid by the buyer, except where free shipping applies as listed on the Delivery & Returns page.

4.4 If the seller cannot fulfil the order, the seller informs the buyer before the delivery period ends and refunds the full amount paid within 14 days.

4.5 If the bank or card issuer does not pay the product price to the seller, for example because the card was used without authorization, the seller is not obliged to deliver the product.

4.6 Until a product has gone into production, the buyer can change or cancel the order by writing to info@eddiasocks.com.

Article 5 – Right of withdrawal

5.1 For products that are not personalized, the buyer may withdraw within 14 days of delivery. No reason or penalty is required.

5.2 The withdrawal notice is sent in writing to info@eddiasocks.com within this period.

5.3 The buyer returns the product within 10 days of the notice. If the buyer uses the carrier the seller names, the return shipping is free for the buyer.

5.4 Within 14 days of receiving the withdrawal notice, the seller refunds the full amount, including the delivery charge. The refund goes to the payment method the buyer used.

5.5 The buyer is responsible for any loss in value caused by use beyond normal use.

Article 6 – Products without a right of withdrawal

Under Article 15 of the Distance Contracts Regulation, the right of withdrawal does not apply to:

• products made to the buyer's request or personal needs. This covers products personalized with a name, initials, monogram, date, logo or the buyer's own design.
• products whose protective packaging has been opened after delivery and which cannot be returned for health or hygiene reasons.

Article 7 – Defective products

If the product is defective, the buyer may choose any right given by Article 11 of Law No. 6502:

• withdraw from the contract
• ask for a price reduction
• ask for free repair
• ask for a replacement

The seller covers any shipping costs this causes.

Article 8 – Personal data

The buyer's personal data is processed as described in our Privacy Policy.

Article 9 – Disputes

For disputes within the monetary limits announced each year by the Ministry of Trade, the Consumer Arbitration Committees are competent. Above these limits, the Consumer Courts are competent. The buyer may apply to the committee or court where they live or where the transaction took place.

Article 10 – Entry into force

When the buyer confirms the order, they accept all terms of this agreement. The agreement enters into force when the order is confirmed. This English text is a translation. For consumers in Türkiye, the Turkish text below applies.

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